FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Competitive price will be offered upon receipt of your detail request.

Do you have a minimum order quantity?

MOQ: 1pcs or 1 set

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

Its depend on product, we have more than 100,000 product in stock. Some can ship immediately some have to be produced the lead time around 2-4weeks. For import product maybe longer.

What kinds of payment methods do you accept?

TT, LC, West union, paypal and ect.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

Competitive shipping cost will be offered before shippment. We will provide the best option for you to choose.